Compliments, concerns and complaints
We want to hear from you, whether something went well or not. Your feedback helps us keep improving the care we give.
Call us
Speak to our office on 01733 595540, or 07745 824789.
Email us
Write to info@glowgoldhealthcare.com. Please include your contact details.
Write to us
Glow-Gold Healthcare Ltd, Brightfield Business Hub, Bakewell Road, Orton Southgate, Peterborough, PE2 6XU.
How we handle complaints
We take every concern seriously. You can raise a complaint by phone, email, letter or in person, and a family member or advocate can raise it for you.
We will acknowledge your complaint within 3 working days and aim to give you a full response within 20 working days. If we need longer, we will tell you why and when to expect our reply.
If you are not happy with our response, you can contact the Local Government and Social Care Ombudsman.
A copy of our full complaints policy is available on request.
Telling the CQC
The Care Quality Commission cannot resolve individual complaints, but it wants to hear about your experience of care.
Give feedback to the CQCCompliments
If someone has made a difference, please tell us. We share every compliment with the team.