Your privacy is our priority

We take comprehensive measures to protect your information and give you control over its use.

Glow-Gold Healthcare - Glow-Gold Healthcare Ltd. Quality Healthcare you can trust

Glow-Gold Healthcare Ltd. ("Agency," "we," "us," or "our") is committed to protecting the privacy of our clients, their families, and website visitors. This Privacy Policy describes how we collect, use, disclose, and store personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

What Personal data do we collect?

We collect personal datain various ways,including:

Directly from you

This may include information you provide through our website forms, phone calls, email, or during in-person interactions. This may include names, contact details, medical history, medication information, emergency contact information, and financial information.

 

From third-party sources

We may obtain information about you from third-party sources, such as healthcare providers, social services agencies, or family members, with your consent or as permitted by law.

 

 

 

Through our website

We may collect information about your use of our website through cookies and similar technologies. This may include your IP address, browser type, operating system, pages accessed, and time spent on the website.

 

 

How do we use your personal data?

We use yourpersonal datafor the following purposes:

  • To provide you with elder care services, including personalised care plans, medication management, and assistance with daily living activities.
  • To communicate with you about your care, billing, and other administrative matters.
  • To improve our services and website.
  • To comply with legal and regulatory requirements.
  • To send you marketing materials about our services, but only if you have given us your consent.

What is our legal basis for processing your personal data?

Our legal basis for processing your personal data depends on the specific purpose for which we are using it. In most cases, we will process your data on the basis of:

  • Your consent (e.g., for sending you marketing materials).
  • Our legitimate interests (e.g., to improve our services).
  • Legal obligations (e.g., to comply with healthcare regulations).

Who do we share your personal data with?

We may share your personal data with the following third parties:

  • Healthcare providers involved in your care.
  • Social services agencies.
  • Family members or other emergency contacts, with your consent.
  • Service providers who help us operate our business, such as technology providers and administrative services providers.
  • Government or regulatory authorities, when required by law.

We will only share your personal data with third parties where it is necessary and lawful to do so. We will take all reasonable steps to ensure that your personal data is treated securely and in accordance with applicable data protection laws.

Your data protection rights

Under the GDPR, you have a number of rights in relation to your personal data. These rights include:

  • The right to access your personal data.
  • The right to rectify your personal data.
  • The right to erase your personal data.
  • The right to restrict the processing of your personal data.
  • The right to data portability.
  • The right to object to the processing of your personal data.

You can exercise these rights by contacting us at [email protected] or by using the contact form on our website.

Security of your personal data

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet can be guaranteed to be completely secure. We therefore cannot guarantee the security of your personal data.

Children's privacy

Our website and services are not intended for underaged children, except when the law requires. We do not knowingly collect personal data from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy regularly for any changes.

 

Contact us

If you have any questions about this Privacy Policy, please contact us at [email protected] or by using the contact form on our website.

 

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